Privacy Policy

Local file processing

Filu is designed so conversions can run locally. When a conversion runs in your browser or desktop app, your files stay on your device and are not uploaded to our servers for conversion.

Desktop app privacy

A desktop app version may run conversions locally and offline after setup. Some app flows may contact our services for license validation, updates, support, or dependency checks, but the conversion files themselves should remain on your device.

Information we may collect

We may collect information needed to operate the website and paid product.

• Contact, account, license, and purchase details when you buy, request support, or manage access.
• Technical information such as device, browser, operating system, approximate location, logs, and IP address for security and reliability.
• Website analytics and attribution data, depending on your consent choices and applicable law. Converter analytics may include details such as file type, file size, conversion status, where the conversion ran, duration, and error category. They do not include file names, file contents, file previews, paths, or raw error details.

How we use information

We use information to provide the service, process purchases, validate licenses, respond to support, prevent abuse, improve reliability, measure website performance, and comply with legal obligations.

Cookies and analytics

The website may use cookies or similar technologies for essential functionality, analytics, advertising measurement, affiliate attribution, and remembering preferences. Where consent is required, non-essential tracking should only run after consent.

Sharing and processors

We may share limited information with service providers that help operate the product, such as hosting, payment, analytics, email, support, licensing, and security providers. We may also disclose information when required by law.

Retention and rights

We keep information only as long as needed for the purposes above, including accounting, security, legal, and support needs. Depending on where you live, you may have rights to access, correct, delete, export, or object to use of your personal information.

Contact

Privacy questions or data requests can be sent through the support channel provided on the website.